THE ELLA HOOPS

We are a small business, one woman shop, therefore, all made-to-order (MTO) items (chains, link bracelets, necklaces, necklace sets) and Clearance Items are FINAL SALE, thus not eligible for return or exchange.  See product details to determine MTO products.

All other products (earrings, charms, and rings) that are unworn and in their original condition, can be returned for store credit or exchange within 14 calendar days of the delivery. Refunds to the original payment method will not be permitted for any product.

For a product to be eligible for return, the item must be unworn and in its original packaging. 

Once a return/exchange is approved, mail it back to 14320 Ventura Blvd., Sherman Oaks, CA 91423.  Include what you would like to exchange the item for along with the original order number in your return package.  A $10 processing fee will be billed before your exchange is shipped to you.

Please Note: We reserve the right to refuse a return or exchange if we deem the product has been misused or the original packaging is missing (i.e.,branded Dust Pouch). OR the customer is being rude and disrespectful. It cost nothing to be kind.

If you have concerns regarding your purchase, please email leslee@mackandmyylesjewelry.com and the designer will get back to you with a resolution as soon as possible.

1. Clean your gold filled jewelry regularly using warm water to wash and a soft cloth to pat dry. Never rub it after washing as this can cause discoloring.
2. Avoid wearing your gold filled jewelry in the ocean or swimming pools, as the salt water and chlorine can cause damage.
3. Keep your gold filled jewelry as dry as possible and away from humidity! Make sure you store it individually in an air-tight plastic bag as rubbing it against other jewelry can cause it to lose its sheen.
4. Avoid wearing your gold filled jewelry when cleaning. Exposure to heavy detergents and cleaning agents can be detrimental.
5. Be mindful that perfume, hairspray and hand lotions may tarnish your gold filled jewelry due to the harsh chemicals they contain.
6. Gently wipe your gold filled piece with a jewelry polishing, non-scratch cloth every now and again to promote shine.